Orders, Delivery & Returns
Modern Vintage Models Ltd, Modern Vintage Models, “MVM”, “us”, “our”, and “we”, all relate to the same entity and are synonymous with Modern Vintage Models Ltd.
Delivery
Christmas Deliveries: For the best chance to receive your Laser Cut Wood Pack or Short Kit (Set) in time for Christmas please order before the 8th December. Other in-stock items please order before 15th December.
Delivery times vary by product, please see below for a more accurate guide to lead times and postal methods:
Please be aware all orders will be processed on the next available working day (not a weekend, national or bank holiday).
For Items in Stock
Orders for all items in stock will be processed the next working day and delivered via Royal Mail or courier for higher value or large items. If for any reason your item is not available, we will endeavor to contact you to inform you of the new delivery/shipping date.
We endeavour to ship items within 1-3 business days depending on stock availability, order backlog, and whether the item is being manufactured specifically for you. However, please allow up to 14 days for UK delivery and 21 days for overseas for delivery during busy periods.
Special Order Items (not in stock)
Laser Cut Wood Packs: All Laser packs are cut to order. Please allow up to 21 days for delivery during busy periods.
Short Kits, Sets and other wood packs: Please allow up to 21 days for delivery during busy periods.
All other products: If an item is out of stock, we will place a special order with our supplier and will dispatch once item is in stock. You will be notified if this process is delayed.
Pre-Orders: You will receive your order as soon as it is available for shipping. You will be notified of shipping dates via email and your product will be shipped after payment has been received.
Orders for delivery overseas:
Please allow up to 21 days from date of dispatch/completion email to receive your item. If after this date you have not received your goods, then please contact the MVM team on: +44 (0)7912-631210 or email: ModernVintageModels@gmail.com
Disclaimers
Unfortunately, from time to time our shipping costs may be underestimated and we may require further payment towards these. If this is the case we will contact you to inform you of any further charges.
Please be aware that in accordance with International Law we declare the value of the Goods to be the Purchase Price that you have paid.
Please check your local regulation for any Import Duty, VAT etc. that you may be charged.
If you are ordering a gift or need a product by a particular date, please call or email the MVM team on +44 (0)7912- 631210 or ModernVintageModels@gmail.com to check availability and lead times, we will do our best to accommodate your needs.
Ordering
You are deemed to place an order online with us by ordering via our online checkout process, contacting us in person, or via email. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We can login to the website at any time and view your order, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
- where goods are not available;
- where we cannot obtain authorisation for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
Modern Vintage Models Ltd. kits are made to order, and orders cannot be cancelled after the kit has been manufactured.
Pricing
At present Modern Vintage Models Ltd. Is not VAT registered. When we become VAT registered all prices will include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
For overseas and non-VAT countries, prices with be shown without VAT once you are at the check-out and the website knows your address location. If you are registered and logged in, then this will also enable you to see your prices without VAT if relevant.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Our prices are reviewed periodically.
Cancellation or Returns Policy
If you wish to cancel your order:
- you can notify us by emailing the MVM team on ModernVintageModels@gmail.com before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with below.
Please note – Modern Vintage Models Ltd. kits are made to order, and orders cannot be cancelled after the kit has been manufactured.
With the exception of the above, you can return unused goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you, unless the item is found to be faulty or damaged.
IMPORTANT: Before returning any goods, please contact the MVM team on +44 (0)7912- 631210 or ModernVintageModels@gmail.com so that we can best assist and advise you.
Upon receipt of the goods we will refund the amount paid for these or arrange an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances:
- in the event that the product has been used or is not in original condition, including packaging.
- in the event it is a custom manufactured kit – All MVM kits are made to order.
The provisions of these clauses do not affect your statutory rights.
To contact MVM please click Contact Us
To review the Modern Vintage Models Ltd full Terms and Conditions